The air holidays and flights shown are protected by ATOL.
This protection extends primarily to customers who books and pay in the United
Kingdom.
Please read the below Terms and Conditions before you book with us.
1) OUR AGREEMENT WITH YOU
Your contract will be with toptraveluk Ltd subject to the following
Terms and Conditions. All Sales that incorporate flights include the amount of
£2.50 per person as part of the ATOL Protection Contribution we pay on your
behalf. The air holidays and flights on this website are ATOL Protected. In the
unlikely event of our insolvency, the ATOL will ensure that you are not stranded
abroad and will arrange to refund any money you have paid to us.
2) BOOKING
Please read the booking conditions carefully before you commit to confirm a
booking:
The conditions vary whether you book a seat only on an airline or a "package". A
package is a combination of at least 2 travel components, sold to you as an
inclusive price fully payable to The Company. The conditions relating to a
package are outlined in paragraph Inclusive No contract will come into existence
between us until we accept your booking and we receive your deposit or full
payment in cleared funds. We reserve the right to refuse, at our sole
discretion, any booking. For online bookings, the contract will come into
existence upon acceptance of the booking conditions presented at the end of the
booking process and once we have received your deposit or full payment in
cleared funds. All services offered are subject to availability. When you make a
booking, you confirm that you have the authority to accept, and do accept these
conditions on your behalf and on behalf of all members of your party and
further, if you are making a booking for more than one person, that you are
responsible for all payments due from each and every party member for whom you
are making a booking
Online:
If you book online, you must provide us with all information which we require.
You must also ensure that the credit or debit card you are using is your own
(or, subject to our agreement, if it is a third party's you have their express
authorization, to use their credit or debit card) and that sufficient funds are
available to cover the cost of the arrangements which you book with us. When we
receive and accept your booking we will send you a confirmation e-mail and
invoice and debit payment from you. We do not make any representation or
warranty as to the availability of any package holiday, flight or Individual
Components nor that our booking services are free from infection of viruses or
anything else that has a contaminating or destructive effect on your property.
Telephone
If you make a booking by telephone you must provide us with all information
which we require. You must also ensure that all information which you provide is
accurate and that the credit or debit card you are using is your own or, subject
to our agreement, if it is a third party's you have their express authorization
to use their credit or debit card and that sufficient funds are available to
cover the cost of the arrangements which you book with us. If we accept your
booking, we shall debit payment from you and send you a confirmation invoice.
From this point cancellation charges will apply: Please note that a telephone
booking confirmation is as firmly confirmed as if it were made/confirmed in
writing immediately. As soon as you receive the confirmation, please check the
details carefully and inform us immediately if anything appears to be incorrect
as it may not be possible to make changes later.
a) Package Holidays;
consisting of transport and accommodation booked at the same time and invoiced
as a fully inclusive cost;
b) Other Travel Arrangements;
which is anything else such as accommodation or transport booked together but
quoted separately and subsequently itemized on your invoice; or the purchase of
a flight or accommodation booked on its own. In the case of "Other Travel
Arrangements", toptraveluk Ltd acts only as an agent between you and our
suppliers with whom you will be in contract. Copies of their conditions are
available on request. All travel arrangements that include scheduled flights are
subject to IATA conditions of carriage, which are also available on request.
3) DEPOSITS AND PAYMENTS
When making a booking you must pay in full. However, there might be some
bookings where a deposit will be acceptable to issue your tickets. This amount
will depend on the type of service being booked and will be advised at the time
of booking. Some airlines require tickets to be issued at the time of booking,
in which case the deposit will be at least the full cost of the ticket, which
may not be refundable. When we have received your deposit we will issue a
confirmation invoice, after which a contract exists, subject to English law
unless otherwise agreed. Please check all the documents carefully and notify us
of any inaccuracies within 24 hours of receipt. If you do not contact us within
24 hours of receipt we cannot accept any liability for errors made by us. We
will endeavor to assist in all cases but if you make a mistake we will pass on
any costs incurred to rectify the error. We will require payment of the
remaining balance as shown on your confirmation invoice not less than eight
weeks before your departure from the UK. If you book within eight weeks of
departure from the UK we will require full payment at the time of booking.
Deposits are non-refundable and should you fail to pay the money when it is due
we reserve the right to cancel your booking and retain the deposit that has been
paid or pass on any increase if applicable. Travel documents will not be
released until we have received full payment.
For Other Travel Arrangements, Where we act as an agent between you and the
airline, they may request the payment date is brought forward, in which case we
will notify you of this change. This usually occurs when an airline withdraws a
fare and request that all tickets in the old fare are issued by a particular
date. If you are unable to pay at that time, your booking could be subject to a
fare increase or cancellation, whereby normal cancellation fees will apply.
Regrettably we cannot accept responsibility for any losses which you may incur
in these circumstances.
4) CANCELLATION BY YOU
If you need to cancel a confirmed booking you must contact us. To cover the
cost of administration and cancellation charges imposed by suppliers and for the
possibility that we will not be able to resell the services, we have to make a
cancellation charge. If you have purchased our insurance you may be able to
claim for the charges we impose. Should you cancel your confirmed booking or
part of your booking, then the following cancellation charges will apply:
a) Package Holidays
More than 56 days prior to departure deposit only. 29 - 55 days the
higher of 50% of the total cost or loss of deposit. 15 - 28 days the higher of
75% of the total cost or loss of deposit. 14 days or less 100% of total cost.
Note: These cancellation charges apply to all bookings, except in circumstances
where a booking includes items or services where our suppliers own cancellation
charges exceed those shown above. In these circumstances any additional
cancellation charges will be advised at the time of booking.
b) Accommodation Only
More than 56 days prior to departure deposit only. 29 - 55 days the
higher of 60% of the total cost or loss of deposit. 8 - 28 days the higher of
80% of the total cost or loss of deposit. 7 days or less 100% of total cost.
c) Other Travel Arrangements
(apart from accommodation only) If you need to cancel you must contact
us. Cancellation charges vary depending on the services booked and will be
higher the later you cancel and will be clearly stated at the time of booking.
In all cases a minimum cancellation fee of £50 will apply regardless of the
value of the service cancelled. In some cases it may not be possible to offer
any refunds for certain services such as air tickets once a booking has been
made. Please ensure you are certain of the fees applicable to your booking by
asking us before proceeding to book your arrangements.
5) ALTERATION BY YOU
a) Package Holiday;
If you wish to make a change to a confirmed booking please contact us.
Up to 56 days prior to departure changes will incur a minimum charge of £50 per
person per change. If airline tickets have been issued, there may be additional
charges incurred in amending the flights. These charges will be notified to you
at the time of your request. In some cases this may be the full cost of a new
ticket. Within 56 days of departure any changes will be treated as a
cancellation and will be subject to the charges shown in Section 4. If your
alterations are considered a rebooking, the price payable will be the current
price on the day of alteration.
Name Changes; If you are prevented from taking a package holiday we will
endeavor to arrange a change of name, provided you tell us at least 21 days
prior to departure, provide evidence of your inability to travel and pay the
cost of the changes. We will charge £50 per name change in addition to any
charges levied by the service providers, for example the full cost of a new
airline ticket (subject to availability).
b) Other Travel Arrangements
In these circumstances we will charge an amendment fee of £50 per person plus
any amendment fees charged by our suppliers. If the prices charged have changed
since booking you will be charged any additional amounts applicable.
Please note:
In all cases a change to the outbound travel date, once confirmed, is regarded
as a cancellation and rebooking, not an alteration to the booking. Some
suppliers, particularly airlines, may consider a name or other change to an
existing booking, as a cancellation and rebooking, with up to 100% cancellation
charges. If the services booked are dependent on a minimum number of people
using the service, we will have to recalculate the total cost if the number of
passengers travelling has altered. The cost may therefore increase but as this
is not a cancellation charge, it may not be covered by your insurance. No
refunds can be given for part used or unused services.
6) CANCELLATION BY US
a) Package Holidays
We aim to provide the travel arrangements you have booked without any
changes. However if you do not pay the balance when due or where there are not
enough people booked on the holiday for it to operate we may have to cancel it.
We also reserve the right to cancel your holiday in any circumstances but will
not do so within 8 weeks of departure, except for reasons outside our control.
If we have to cancel for any other reason we will offer you an alternative
holiday if available, compensation where appropriate or a full refund.
Note
Compensation will not be payable when the cancellation is due to events
beyond our control (force majeure), such as war, threat of war, riots or
disturbances, terrorist activities, industrial disputes, fire, nuclear or
natural disasters, health risks, problems with transport, severe weather
conditions or any other similar events.
b) Other Travel Arrangements
In the unlikely event that a booking or part of a booking has to be
cancelled, for any other reason than non-payment, then a full refund for that
part will be made of all monies paid on receipt from the supplier, less
insurance premiums, Airline Failure Protection and ATOL Protection Contribution
(APC) where applicable. Where the booking includes sports or entertainment
tickets and the event is cancelled you may not be able to cancel the remainder
of your booking without penalty.
7) ALTERATION BY US
a) Package Holidays
Although it is unlikely, we may unfortunately have to make changes to
your travel arrangements and we must reserve the right to do so. We will inform
you of any major changes at the time of booking, or as soon as possible
afterwards if you have already booked. If a major change is necessary, such as
an alteration of your outward/return flights by more than 12 hours, change of
resort, or reduction in standard of your accommodation, you will be offered the
choice of: • (i) accepting the change • (ii) accepting an alternative, if
available • (iii) receiving a full refund of all monies paid, less any insurance
premium or alteration costs already incurred. If the alteration results in a
reduction in the total cost of your travel arrangements, we will make an
appropriate refund. We will offer appropriate compensation for the change
imposed providing that it does not arise from circumstances outside our control.
b) Other Travel Arrangements
Where we only act as a booking agent, particularly in the case of air
tickets, we may not be notified of a major change before you travel. We
recommend once you have departed the UK that you check directly with your
airline or view your scheduled flight details on www.checkmytrip.com for any
schedule changes. In the case of "no-frills" airlines you should check their own
website. Where we are notified, we will advise you as soon as is reasonably
possible. If you have had a major change with a scheduled airline that is not
acceptable we will offer you an alternative if available, or a full refund for
that service, subject to supplier conditions, less insurance premiums and
Airline Failure Protection where applicable. In the case of "no-frills" airlines
alternative flights or a refund may not be available. If your chosen alternative
costs more, you must pay the difference.
8) LOST TICKETS OR VOUCHERS
We aim to dispatch your travel documents 21 days prior to departure. If you
have not received your documents or have mislaid them you must inform us at
least 10 days prior to departure. Failure to do so may result in additional
charges as special arrangements will have to be made. Tickets and passes for
special events may be irreplaceable, and in the case of other documents there
may be additional charges for re-issue.
9) CHANGES IN PRICE
a) Package Holidays
The prices shown are correct at the time of publication. You will be
notified of any changes to these prices at the time of booking, and our website
will have the up to date price. We reserve the right to increase the price after
booking if any increase in price occurs in respect of: • (i)air fares or other
transport costs • (ii) taxes or duties payable, including new taxes introduced
by any government • (iii)adverse changes to currency exchange rates.
In all cases we will pay any increase that is less than 2% of your package
holiday cost, not including insurance premiums or amendment fees but increases
in excess of 2% will be payable by you. If the cost of your holiday increases by
more than 10% you may decide to cancel the holiday and have a full refund,
except for the insurance premiums or amendment fees paid after booking. If you
want to cancel you must tell us within 14 days of being advised of the increase.
In return we will not change the cost of your holiday within eight weeks of
departure. Where our costs fall by more than 2% after the package has been
bought we will pass onto you any benefit and reduced costs to ourselves as a
result of changes to the items listed above.
b) Other Travel Arrangements
You may pay your balance in full at any time up to 56 days before
departure, but until that time the price may be subject to change. We reserve
the right to pass on any increase resulting from surcharges imposed by suppliers
or exchange rate fluctuations. At present airlines, airports and government
bodies are regularly increasing their fees. Again, we reserve the right to pass
these charges on in full should they apply to your purchase.
10) OUR LIABILITY
When acting only as a booking agent, we have no liability whatsoever for any
aspect of the travel arrangements and accept no liability for any loss, personal
injury or death however incurred, except where caused by our own proven
negligence.
CONDUCT
We reserve the right to refuse to accept you as a customer or to continue
dealing with you if your behavior is disruptive or threatening to our staff or
suppliers in the UK or abroad. Additionally, airline pilots have the right to
refuse to allow you to board an aircraft and if this occurs or we consider your
behavior to be unacceptable, your booking will be cancelled with immediate
effect and we shall have no further liability to you. If you are overseas, you
will be responsible for your own return home and that of any of your party. If
you or any person travelling with you causes damage or injury to any property or
person or cause a delay or diversion of any aircraft or other form of transport,
you agree to compensate us or the supplier affected for any losses and expenses
incurred, including legal expenses.
a) TICKET CONDITIONS
Your journey will be subject to the conditions of the independent
Suppliers concerned, copies of which can be obtained upon request. These ticket
conditions may therefore limit liability under International Conventions such as
the Athens, Warsaw and Montreal Conventions. When arranging these facilities for
you, we will rely on the terms of the carrier concerned and they will form part
of the contract with you. Within the EU the law grants rights to passengers who
suffer delay, denied boarding or cancellation of their flights in certain
circumstances. Full details of these rights are available at all EU airports and
are also available from your airline if you are affected. These rights are
against the airline and if you are delayed or denied boarding you will not be
entitled to any further compensation from us.
BAGGAGE
Please note that our prices include the airline basic baggage allowance, if
any, but many airlines Including all "no-frills" airlines now charge additional
fees for the carriage of baggage. These fees must be paid prior to departure of
your flight direct to the airline or to ourselves. Please ask for further
information in relation to your flight.
14) DATA PROTECTION ACT 1998
By making a reservation with us you agree to the use and disclosure of the
information you provide for the following purposes: to enable us to process your
booking (when it may be transferred abroad), if you purchase insurance we may
process your information (including medical information) about you or your
traveling party and pass it to insurers; for market research and analysis
purposes; to avoid fraud and to enable us to contact you by letter, telephone or
e-mail, SMS or any other technology we feel appropriate, with details of our
products or those of our suppliers. If you pay by Credit Card, then we may
disclose your payment and booking details (including those of your travelling
parties) to other companies who require these details in order to process your
payment, and / or if the company that issued your card fails to settle your
payment or requires a subsequent repayment. Calls may be recorded for training
and quality purposes. If you book via our website, or if you have chosen for us
to contact you via e-mail, we will communicate with you using the email address
you have provided to supply you with your travel documentation. We will assume
that your email address is correct and that you understand the risks associated
with using this form of communication. You must inform us immediately of any
changes to your method of communication. Please note that you may still need to
contact us via our call centre or in writing as required in our Terms and
Conditions.
15) IMPORTANT INFORMATION
Passports/Visas/Heath/Travel Advice:- Passengers must be in the possession
of a valid passport, any necessary visas, including transit visas, plus any
international health certificates required by the countries being visited. In
the event that clients are refused permission to enter any country due to
incorrect documentation, or health precautions, no liability can be accepted by
toptraveluk Ltd and no refunds can be made. Details of health requirements
can be obtained from the Department of Heath's website at www.doh.gov.uk. We
also recommend you check the latest Foreign Office advice for your destination(s)
before departure at
www.fco.gov.uk.
Special Requests:-
Where possible, toptraveluk Ltd will pass on any special request to the
relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc) We
will always do our best to meet your requirements but no guarantee can be given,
and we cannot accept a booking which is based on a special request and accept no
liability if these requests are not met. Some special requests may incur extra
charges e.g. a sea view room, where this is the case the supplementary charge
will be added to your confirmation invoice or maybe charged locally.
Special Meals:-
For travelers with special dietary requirements, special meals may be
requested and must be done so well in advance of the travel date. Toptraveluk Ltd. accept no liability for any requested special meals not being
available.
Disabled Passengers:-
Please contact our sales department to discuss your requirements prior to
making your holiday reservation so we can recommend suitable accommodation and
transportation. We will also advise the airlines of any assistance required
during your flight however this will be subject to airline availability and
discretion.
Direct Flights:-
Some flight segments showing one flight number may require a change of
aircraft or touchdown en-route. Some flight routings via the USA may also
require customs and immigration clearance at the first arrival airport.
Codeshare Flights :-
Due to an increasing number of global airline alliances, it is common place
for one airline to operate a service on behalf of another; your itinerary will
confirm details of such flights.
Overseas Departure Taxes:-
Many countries impose airport or departure taxes. Where these can be paid in
advance, the cost will be included in the ticket price quoted. Other taxes may
be payable in cash at the destination.
Room Occupancy:-
We cannot guarantee the type of beds provided, only that the room will be
large enough to accommodate the number of passengers booked. A third or fourth
person in a room may have to share existing beds or use a Roll away or camp
style bed, as such space may be limited and you may wish to consider booking an
additional room.
Frequent Flyer Schemes:-
Not all airline tickets sold by toptraveluk Ltd are eligible for
mileage/points accrual. We strongly advise that you check with the airline(s)
concerned regarding the use of frequent flyer membership(s) before proceeding
with your booking. toptraveluk Ltd will not compensate if you are unable to
redeem your miles.
16) LAW OF CONTRACT
The contract made between the Company and client shall be governed by the
Laws of England and Wales and any dispute will be dealt with in the Courts of
England and Wales. If you live in Scotland or Northern Ireland you may take
legal action in their Courts.